Customers may direct inquiries to MagZ-BagZ.com via phone or email. Phone customer service hours are 10:00 AM till 6:00 PM EST Monday through Friday.

We will try to respond to all email requests within 24 hours.

Payment Options

Currency and Taxes
All prices are quoted in Canadian dollars.  Ontario residents are subject to both GST and PST. Canadian residents outside of Ontario are subject to GST, and items shipped to the US are subject to neither GST nor PST. The Purchaser is responsible for any import taxes, duties, brokerage, or other extra costs that might be associated with shipping to the US.

Returns and Exchanges
MagZ-BagZ stands behind its' products. If you are not completely satisfied with your purchase, we offer you a 30 day satisfaction guarantee for an exchange of your product or full refund to your credit card, less shipping charges (and duties, import taxes, brokerage, and other fees). Shipping charges will apply to exchanges.

Shipping:
Once you have placed your order, you will receive an email confirmation within 24-48 hours confirming your expected delivery. We make every effort possible to fulfill your order promptly.

MagZ-BagZ ships exclusively with Canada Post Parcel Service. All shipping costs are automatically calculated during the checkout process. Shipping times may vary but general rules of thumb are as follows:

Should you require rush delivery, this can be arranged for an additional charge by contacting info@magz-bagz.com.  We will do our best to minimize the additional charges.

All orders are subject to a $4 handling fee to cover the cost of shipping materials (boxes, etc.) and labor.

All shipments are insured up to $100. For each additional $100 a $1.00 charge will be added to cover the cost of insuring your order in case it is lost or damaged.

Shipping costs may vary from those calculated during checkout. If costs vary you will be notified via phone or email.